Digital Marketing Agency | Portland PPC SEO Services | Anvil Media -
  • Services
    • Paid Media
    • SEO
    • Social Media
    • Email Marketing
    • Website Development
  • Outcomes
    • Clients
    • Portfolio
    • Case Studies
    • Testimonials
    • Awards
    • Industry Expertise
  • Insights
    • Blog
    • Articles
    • Cheat Sheets
    • White Papers
    • eBooks
    • Podcasts
    • Webinars
  • About
    • Our Philosophy
    • Our Culture
    • Executive Team
    • News & Events
    • Careers
  • Contact
    • Contact Us
    • Anvil Newsletter
  • Twitter
  • Facebook
  • Linked in

Responding to Reviews Online: Made Even Easier

by Anvil on August 4, 2010Online Reputation Management

Responding to Reviews Online: Made Even Easier

by Anvil on August 4, 2010Online Reputation Management

Back in the day (which was October 2009), John wrote a post about Utilizing Customer Reviews to book hotel rooms. In the post, he wrote, “Don’t fear negative reviews, embrace them.” This still holds true, nearly a year after the fact (which is about 31 internet years). Today, Google rolled out the ability to respond to reviews directly from Place pages:

This is good news for proactive social media and online reputation management types. For those of you who believe that responding to negative reviews will always end badly, Google posted some guidelines (abridged below):

  1. Be Nice
  2. Don’t Get Personal
  3. Feedback is Helpful (both positive and negative)

The only thing I’d add when responding to negative reviews is to always offer the negative reviewer the opportunity to discuss the problem offline, or online but in a more private setting (such as Email, Skype, or Twitter DMs). Enjoy the new feature, and get posting!

  • Contact Us
    Contact Us
  • Search
  • Recent Posts
    • 5 Reasons Why Your Website Needs a BlogMarch 4, 2021
    • Advertising with Apple iOS 14 – What You Need to KnowFebruary 24, 2021
    • A Guide to Google Ads Bid Strategies: Best Practices to Use with Your CampaignsFebruary 19, 2021
    • How COVID-19 Changed our Online BehaviorFebruary 11, 2021
  • Categories

Related Posts

  • How to Express Brand Empathy in Digital Marketing
  • Curating Your Brand and Driving Revenue via Online Reviews
  • 4 Ways to Optimize Your Personal, Online Brand
Ready to get started?

Take the next step toward growing your business. Tell us a little more about your goals and schedule an appointment.

Talk to Us

Blog

  • 5 Reasons Why Your Website Needs a Blog by Mike Stormberg on March 4, 2021
  • Advertising with Apple iOS 14 – What You Need to Know by Jared Carpenter on February 24, 2021

Twitter

Anvil Media, Inc. @anvilmedia

RT @kentjlewis: ‘Gateway to anything a marketer can dream up’: Touchless commerce has normalized the QR code, and brands are giving it a se…

ReplyRetweetFavorite

Testimonials

“The digital channel continues to play an important role in how we drive awareness of, and demand for, MTS ...

©Anvil Media, Inc. 2021
310 NE Failing St. Portland, OR 97212

  • Services
  • Outcomes
  • Insights
  • About
  • Contact
  • Legal
  • Facebook
  • Twitter
  • Linked in
  • Instagram
  • Youtube
  • Pinterest