Digital Marketing Agency | Portland PPC SEO Services | Anvil Media -
  • Services
    • Paid Media
    • SEO
    • Social Media
    • Content Marketing Services
    • Website Development
  • Outcomes
    • Clients
    • Portfolio
    • Case Studies
    • Testimonials
    • Awards
    • Industry Expertise
  • Insights
    • Blog
    • Articles
    • Cheat Sheets
    • White Papers
    • eBooks
    • Podcasts
    • Webinars
  • About
    • Our Philosophy
    • Our Culture
    • Executive Team
    • News & Events
    • Careers
  • Contact
    • Contact Us
    • Anvil Newsletter
  • Twitter
  • Facebook
  • Linked in

Your (Not So) Dirty Secrets

by Anvil on January 28, 2011Online Reputation Management

Your (Not So) Dirty Secrets

by Anvil on January 28, 2011Online Reputation Management

dirty hotel carter TripAdvisor recently posted their 2011 Dirtiest Hotels list – and it’s not pretty. Hotel owners should be absolutely terrified to make such a list, but what’s funny to me is that this list is a) not new – see the 2010 list here and b) not a surprise if you’re listing has an 80% disapproval rate. When your TripAdvisor ratings (or Yelp, HotPot, or any other popular review site for that matter) are this awful it should be a real wake up call to step it up if you want to stay in business.

I’m guessing that TripAdvisor was not the only medium customers were using to complain about their terrible experiences, just the most visible. As user generated content now dominates the web and has an incredibly vast reach, all businesses are vulnerable to online backlash as a result of a poor experience.

So don’t ignore negative reviews until they blow up in your face and show up on the front page of HuffPost, get a shout out from the evening news, etc. Granted these are extreme examples, negative reviews aren’t always just useless rants. You can almost always pull out common themes such as parking, unfriendly staff, etc. This information is pure gold if you’re looking for ways to improve, and generally represent very easy fixes. Note that none of the hotels from the 2010 list were on the 2011 list – likely it got their attention.

  • Contact Us
    Contact Us
  • Search
  • Recent Posts
    • SEO Sprints vs. Traditional SEO: What Works Best Depends on What You Need NowJuly 1, 2025
    • What Happens When Strategy Leads: How Digital Strategy Consulting Can Transform Your BusinessMay 16, 2025
    • Behavior Is the AlgorithmApril 16, 2025
    • Think of Automation Like an Employee—Because It Works Like OneMarch 31, 2025
  • Categories

Related Posts

  • How to Express Brand Empathy in Digital Marketing
  • Curating Your Brand and Driving Revenue via Online Reviews
  • 4 Ways to Optimize Your Personal, Online Brand
Ready to get started?

Take the next step toward growing your business. Tell us a little more about your goals and schedule an appointment.

Talk to Us

Blog

  • SEO Sprints vs. Traditional SEO: What Works Best Depends on What You Need Now by Anvil Media on July 1, 2025
  • What Happens When Strategy Leads: How Digital Strategy Consulting Can Transform Your Business by Anvil Media on May 16, 2025

Twitter

Anvil Media, Inc. @anvilmedia

Testimonials

Anvil Media’s expertise in the PPC and SEO industry is unparalleled.Oregon State University

©Anvil Media, Inc. 2025
310 NE Failing St. Portland, OR 97212

  • Digital Marketing Services
  • Outcomes
  • Insights
  • About
  • Contact
  • Legal
  • Facebook
  • Twitter
  • Linked in
  • Instagram
  • Youtube
  • Pinterest